Quicksilver Scientific

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Shipping and Return Policy

Once an order is received, it may take up to 3 business days for orders to be processed and shipped, pending inventory availability. This applies to ALL shipping methods.

Standard shipping: UPS Ground, FedEx Ground 3-7 business days, based on delivery destination.

Expedited shipping: FedEx Express Saver, FedEx 2 Day 2-3 business days from ship date.

Please note:

  • Shipping costs will vary by package weight and shipping destination. This cost will be calculated before you confirm your order.
  • We cannot ship to PO boxes.
  • UPS and FedEx do not deliver on weekends or federal holidays.
  • Quicksilver Scientific will not be held responsible for lost or delayed packages. If your order is lost or delayed, please contact your shipping carrier.
  • Free Shipping on Consumer orders over $99 (excludes PR). Free Shipping on Wholesale orders over $300 (excludes AK, HI and PR)

We ship to registered licensed practitioners in Hong Kong. Please refer to our Distributor List to purchase products and testing outside the United States or Hong Kong. Quicksilver Scientific is not liable for delays or losses during import and is unable to refund shipping charges for orders that are denied entry. Customers are responsible for any additional import taxes or fees. Due to legal requirements, we cannot ship certain products internationally. For any questions, please contact us at +1-303-531-0861.

Due to their sensitive nature, some of our products (refrigerated items) require shipment in a cool environment (refrigerated items). They are subject to special shipping procedures to ensure customers receive products in good condition. These products are stable at room temperature for 5-7 days. If your product arrives warm, it is NOT damaged, as it was cold when it left our warehouse. For best results, keep all products out of direct sunlight. Heat- sensitive products include: CoQ10, Dr. Shade’s The One, Glutathione, Glutathione Complex, NAD+ Gold®, NAD+ Platinum®, Pure PC®, and Vitamin C with R-Lipoic Acid.

If you are unsatisfied with your purchase, we gladly accept consumer returns within 30 days of receipt. To inquire about returning your direct purchase from Quicksilver Scientific, (we do NOT accept returns of product purchased from other vendors), please call our Customer Support line at 303-531-0861, or email [email protected]. Returns with Cold Products and Protocols/Bundles containing cold products are not eligible for return.

Heat-sensitive products, bundles containing heat-sensitive products, and test kits are not eligible for returns. Wholesale orders are subject to a 15% restocking fee. Please contact [email protected] to be assigned a Return Merchandise Authorization (RMA) number and Return Form, which must be enclosed in the returned package. This RMA number has a thirty (30) day expiration date. You (the customer) are responsible for any return shipping cost. We will not accept returns due to a customer’s inability to sell a product or lack of compliance with Quicksilver Scientific’s minimum advertised pricing policy or internet reselling restriction. We only issue refunds, process returns, or replace products for purchases made directly through Quicksilver Scientific. Quicksilver Scientific reserves the right to authorize refunds, returns, and replacements at its discretion. If you have any questions regarding our wholesale return policy, please contact our Customer Experience team at [email protected] or via phone at +1-303-531-0861.

For sales on the Amazon.com, Quicksilver Scientific works hard to ensure that only authentic, high-quality products reach consumers in the condition we intend. Because unauthorized sellers are not subject to Quicksilver Scientific’s quality control standards, we cannot know how the seller may have handled any of our products prior to selling them. Because of this, our 45-day Satisfaction Guarantee does not extend to products purchased from unauthorized sellers. For more information about the 45-Day Satisfaction Guarantee, please click here. 

Presently, our only authorized sellers on Amazon.com are “Pattern Products” and “FortressBrand Wellness.” Please be sure to confirm that you are purchasing from an authorized seller to ensure you receive an authentic, high-quality product.

Damaged goods or incorrect shipments should be reported to [email protected] within 10 days of receipt of the package. We will make every effort to remedy the situation as quickly as possible. Pictures of the damaged goods, manufacturing codes located on the back of the bottle, shipping box(es), shipping label, and order number will be required to process your request.

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      It's your lucky day!

      Our St. Patrick's Day Sale is Here!

      ENJOY

      17% OFF

      **

      WITH CODE

      PADDYS17

      **Exclusions apply. Offer ends 3/18/2024 at 11:59 pm MT. All promotions are non-transferable. Sales tax, shipping & handling do not qualify for a discount. This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Offer may not be combined with any other coupons, discounts, offers, or promotions.