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Heat Sensitive Products — Frequently Asked Questions
At Quicksilver Scientific, some of our products are heat sensitive and we frequently are asked many of the same questions. We hope that this FAQ sheet answers any questions or concerns you may have. If you have questions that are not addressed on this sheet or need clarification, please feel free to contact us.
The heat sensitive products that should be refrigerated and are shipped with a cold pack are CoQ10, Glutathione, Glutathione Complex, The One, and Vitamin C with R-Lipoic Acid.
Q: My heat sensitive product arrived warm. Is the product ok?
A: Yes. Heat sensitive products can be exposed to room temperature for 5-7 days with no damage to the product. Heat sensitive products are stored in the freezer prior to shipment, and are shipped with an ice pack.
Q: My package arrived and the cold pack isn’t cold. Is the product ok?
A: Yes, the product is still effective. We include ice packs to keep the product cool in transit, but thawing
during transit will occur.
Q: How do I store my heat sensitive product?
A: All of Quicksilver Scientific’s heat sensitive products need to be refrigerated immediately upon receipt.
Q: Can I return my heat sensitive product?
A: We do not accept returns of our heat sensitive products.
Q: What if I still have questions?
A: Please feel free to contact our office at 303-531-0861 or at [email protected] We are here
to assist you from 8 a.m. to 5 p.m. MT Monday through Friday
Product Storage Guidelines
Please note all refrigerated products are shipped straight from the freezer and with an ice pack. These products need to be kept cool to maintain their potency. However, they are stable at room temperature for 5-7 days. If your product arrives warm, it is NOT damaged, as it was cold when it left our warehouse. For best results, keep all products out of direct sunlight.
| Product | How to Store | When Sealed, Use Within |
|---|---|---|
| AmalgaClear® | Room Temperature | Freshness is maintained 2 years from manufacturing date |
| AMPK Charge+ ™ | Room Temperature | 2-year Expiration (predictive) |
| Artemisinin | Room Temperature | Freshness is maintained 2 years from manufacturing date |
| Australian COQ | Refrigerate Upon Receipt | 2-year Expiration |
| Biocidin (BBR) | Room Temperature | Freshness is maintained 2 years from manufacturing date |
| Broad Spectrum Hemp Extract | Room Temperature | 2-year Expiration |
| Cat’s Claw Elite® | Room Temperature | 2-year Expiration |
| CBD Synergies – AX | Room Temperature | Freshness is maintained 2 years from manufacturing date |
| CBD Synergies – PN | Room Temperature | Freshness is maintained 2 years from manufacturing date |
| CBD Synergies – SP | Room Temperature | Freshness is maintained 2 years from expiration date |
| Clear Way Cofactors® | Room Temperature | 3-year Expiration |
| CoQ10 | Refrigerate Upon Receipt | 2-year Expiration |
| D3K2 | Room Temperature | 2-year Expiration |
| DHEA | Room Temperature | 2-year Expiration (predictive) |
| DIM | Room Temperature – Do Not Refrigerate | 2-year Expiration (predictive) |
| Dr. Shade’s Bitters® No. 9 | Room Temperature | 2-year Expiration |
| Dr. Shade’s BitterX | Room Temperature | 2-year Expiration |
| Dr. Shade’s Liver Sauce® | Room Temperature | 2 years of manufacture date |
| Dr. Shade’s NanoMojo® | Room Temperature | 2-year Expiration |
| Dr. Shade’s The One | Refrigerate Upon Receipt | 2-year Expiration (predictive) |
| Dr. Shade’s Thrivagen | Room Temperature | 2-year Expiration |
| Dr. Shade’s Ultra Energy® | Room Temperature | 2-year Expiration |
| EDTA w/R-Lipoic Acid | Room Temperature – Do Not Refrigerate | 2-year Expiration (predictive) |
| Full Spectrum Hemp Extract | Room Temperature | 2-year Expiration |
| GABA with L-Theanine | Room Temperature | 2-year Expiration (predictive) |
| Glutathione | Refrigerate Upon Receipt | 2-year Expiration |
| Glutathione Complex | Refrigerate Upon Receipt | Expiration Date on Bottle or 1 years of manufacture date |
| H2 Elite | Room Temperature | 3-year Expiration |
| Hista-Aid | Room Temperature – Do Not Refrigerate | 2-year Expiration |
| IMD® Intestinal Cleanse | Room Temperature | 36 month Expiration |
| Immune Charge+® | Refrigerate After Opening | Freshness is maintained 18 months from manufacturing date |
| Keto Before 6® | Room Temperature | 2-year Expiration |
| LipoCalm® | Room Temperature | 2-year Expiration |
| Longevity Elite | Room Temperature | 2-year Expiration |
| Melatonin | Room Temperature – Do Not Refrigerate | 2-year Expiration |
| Melatonin Professional | Room Temperature – Do Not Refrigerate | 2-year Expiration |
| Membrane Mend | Refrigerate Upon Receipt | 2-year Expiration |
| Methyl B-12 | Room Temperature | 2-year Expiration |
| Methyl B-Complex | Room Temperature – Do Not Refrigerate | 18 month Expiration (predictive) |
| Methyl Charge+™ | Room Temperature | Freshness is maintained 2 years from manufacturing date |
| Milk Thistle | Room Temperature | 2-year Expiration |
| Microb-Manager™ | Room Temperature | 2 Years of Manufacture Date |
| NAD+ Gold™ | Refrigerate Upon Receipt | Freshness is maintained 2 years from manufacturing date |
| NAD+ Platinum™ | Refrigerate Upon Receipt | Freshness is maintained 2 years from manufacturing date |
| Noto Bravi® | Room Temperature | 2-year Expiration |
| Pure PC® | Refrigerate Upon Receipt | 2-year Expiration (predictive) |
| Quinton® Hypertonic | Room Temperature | Expiration Date on Box |
| Quinton® Isotonic | Room Temperature | Expiration Date on Box |
| QuintEssential® 0.9 | Room Temperature | Expiration Date on Box |
| QuintEssential® 3.3 | Room Temperature | Expiration Date on Box |
| Quinton® Hypertonic Liter | Refrigerate After Opening | Expiration Date on Box |
| Quinton® Isotonic Liter | Refrigerate After Opening | Expiration Date on Box |
| Vitamin C | Refrigerate Upon Opening | 2-year Expiration (predictive) |
| Vitamin C+ Elderberry | Refrigerate After Opening | Freshness is maintained 2 years from manufacturing date |
| Vitamin C w/R-Lipoic Acid | Refrigerate Upon Receipt | 2-year Expiration |
| Vitamin D3 Bulk | Room Temperature | 2-year Expiration |
| Ultra Binder® | Room Temperature | 2-year Expiration |
| Ultra-Binder Low Sulfur | Room Temperature | 2-year Expiration |
| Ultra Vitamin® | Room Temperature | 2-year Expiration (predictive) |
• Room Temperature – Products keep their freshness at room temperature. Not shipped with a cold pack.
• Room Temperature. Do Not Refrigerate – Products that can’t be refrigerated. Not shipped with a cold pack.
• Refrigerate After Opening – Products must be refrigerated once opened. Not shipped with a cold pack.
• Refrigerate Upon Receipt – Products must be refrigerated. Shipped with a cold pack.
* Note: Liposomal Vitamin C is refrigerated for freshness, but is stable at room temperature
