Shipping and Return Policy
Once an order is received, it may take up to 3 business days for orders to be processed and shipped, pending inventory availability. This applies to ALL shipping methods.
Standard shipping: UPS Ground, FedEx Ground 3-7 business days, based on delivery destination.
Expedited shipping: FedEx Express Saver, FedEx 2 Day 2-3 business days from ship date.
- Shipping costs will vary by package weight and shipping destination. This cost will be calculated before you confirm your order.
- We cannot ship to PO boxes.
- UPS and FedEx do not deliver on weekends or federal holidays.
- Quicksilver Scientific will not be held responsible for lost or delayed packages. If your order is lost or delayed, please contact your shipping carrier.
- Free Shipping on Consumer orders over $50 (excludes PR). Free Shipping on Wholesale orders over $300 (excludes AK, HI and PR)
We ship to registered licensed practitioners in Hong Kong. Please refer to our Distributor List to purchase products and testing outside the United States or Hong Kong. Quicksilver Scientific is not liable for delays or losses during import and is unable to refund shipping charges for orders that are denied entry. Customers are responsible for any additional import taxes or fees. Due to legal requirements, we cannot ship certain products internationally. For any questions, please contact us at +1-303-531-0861.
If you are unsatisfied with your purchase, we gladly accept consumer returns within 30 days of receipt. To inquire about returning your direct purchase from Quicksilver Scientific, (we do NOT accept returns of product purchased from other vendors), please call our Customer Support line at 303-531-0861, or email [email protected]. Returns with Cold Products and Protocols/Bundles containing cold products are not eligible for return.
Heat-sensitive products, bundles containing heat-sensitive products, and test kits are not eligible for returns. Wholesale orders are subject to a 15% restocking fee. Please contact [email protected] to be assigned a Return Merchandise Authorization (RMA) number and Return Form, which must be enclosed in the returned package. This RMA number has a thirty (30) day expiration date. You (the customer) are responsible for any return shipping cost. We will not accept returns due to a customer’s inability to sell a product or lack of compliance with Quicksilver Scientific’s minimum advertised pricing policy or internet reselling restriction. We only issue refunds, process returns, or replace products for purchases made directly through Quicksilver Scientific. Quicksilver Scientific reserves the right to authorize refunds, returns, and replacements at its discretion. If you have any questions regarding our wholesale return policy, please contact our Customer Experience team at [email protected] or via phone at +1-303-531-0861.
For Sales on the Amazon platform, the Quicksilver Scientific Brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Quicksilver Scientific brand offers a 45 Day money back satisfaction guarantee for its products. NOTE: The Quicksilver Scientific Brand will only honor the Amazon 45 day money back guarantee with valid proof of purchase directly from our official FortressBrand Wellness Amazon Reseller.
Damaged goods or incorrect shipments should be reported to [email protected] within 10 days of receipt of the package. We will make every effort to remedy the situation as quickly as possible. Pictures of the damaged goods, manufacturing codes located on the back of the bottle, shipping box(es), shipping label, and order number will be required to process your request.