Destinations and Shipping Service

Quicksilver Scientific ships to Canada, the United Kingdom, and European Union countries through Passport’s Expedited Service. Shipping rates are calculated at checkout. International Shipping is only available for consumer orders at this time.

Duties and Taxes

All international orders ship Delivered Duty Paid (DDP). Applicable duties and taxes are collected at checkout, rather than charged upon delivery.

Order Changes and Returns

International orders are not eligible for returns. International orders cannot be changed after they have been placed. Shipping addresses, products, and quantities cannot be modified. Please review your shipping address, product selections, and quantities carefully before completing checkout.

Delivery and Tracking

Once your order has been fulfilled, you will receive an email with tracking information. Your tracking page will display shipment updates and an estimated delivery date. Customs processing and weather events may cause delays. For more information, visit our FAQs page.

Due to their sensitive nature, some of our products require shipment in a cool environment (refrigerated items). They are subject to special shipping procedures to ensure customers receive products in good condition. These products are stable at room temperature for 5-7 days. If your product arrives warm, it is NOT damaged, as it was cold when it left our warehouse. For best results, keep all products out of direct sunlight. Heat-sensitive products include CoQ10, Dr. Shade’s The One, Glutathione, Glutathione Complex, NAD+ Gold, Membrane Mend, NAD+ Platinum, Pure PC, and Vitamin C with R-Lipoic Acid. In addition, Vitamin C, Vitamin C+ Elderberry, Immune Charge+, and Quinton Liters should be refrigerated upon opening.

Cold Products and Protocols/Bundles containing cold products are not eligible for return. International shipments are not eligible for return. We gladly accept returns on new, unused products ordered from our website within 30 days of receipt. You (the customer) are responsible for any return shipping cost. To inquire about returning your direct purchase from Quicksilver Scientific, please call our Customer Support line at 303-531-0861 or email support@quicksilverscientific.com.

Heat-sensitive products, protocols and bundles containing heat-sensitive products, and test kits are not eligible for returns. Wholesale orders are subject to a 15% restocking fee. Please contact support@quicksilverscientific.com to be assigned a Return Merchandise Authorization (RMA) number and Return Form, which must be enclosed in the returned package. This RMA number has a thirty (30) day expiration date. You (the customer) are responsible for any return shipping cost. We will not accept returns due to a customer’s inability to sell a product or lack of compliance with Quicksilver Scientific’s minimum advertised pricing policy or brand protection policy. We only issue refunds, process returns, or replace products for purchases made directly through Quicksilver Scientific. Quicksilver Scientific reserves the right to authorize refunds, returns, and replacements at its discretion. If you have questions regarding our wholesale return policy, please contact our Customer Support team at support@quicksilverscientific.com or via phone at +1-303-531-0861.

At Quicksilver Scientific, Inc. (“Quicksilver”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Quicksilver product you purchased from the Quicksilver website or one of our authorized sellers in the United States, you may request a refund within 45 days of the date of purchase. 45-Day Satisfaction Guarantee does not apply to refrigerated products or international orders.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Quicksilver 45-Day Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

To submit a Guarantee request, please contact our Customer Support line at 303-531-0861 or email support@quicksilverscientific.com and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Quicksilver, or provide other information to assist Quicksilver in processing your request.

You must submit your Guarantee request within 45 days of the date of original purchase. Please note that you may be responsible for costs incurred in mailing your product and proof of purchase.

Quicksilver reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Quicksilver concludes that the purchaser has abused the Guarantee. Quicksilver may amend or terminate the Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 303-531-0861 or support@quicksilverscientific.com.

Presently, our authorized seller on Amazon.com is “Pattern Products.” If you have any issues with your products purchased from this authorized seller, please first contact Pattern directly through the Amazon portal regarding their return policies. If they are unable to address your concerns, please contact us.

Damaged goods or incorrect shipments should be reported to support@quicksilverscientific.com within 10 days of receipt of the package. We will make every effort to remedy the situation as quickly as possible. Pictures of the damaged goods, manufacturing codes on the back of the bottle, shipping box(es), shipping label, and order number will be required to process your request. Quicksilver will process the claims on behalf of the customer, customers are not able to process claims on their own.

Once an order is submitted, it begins processing immediately and cannot be modified or canceled. Please review your items, shipping details, and payment information carefully before pressing Pay Now at checkout.