Shipping and Return Policy

Heat-sensitive products, bundles containing heat-sensitive products, and test kits are not eligible for returns. Wholesale orders are subject to a 15% restocking fee. Please contact [email protected] to be assigned a Return Merchandise Authorization (RMA) number and Return Form, which must be enclosed in the returned package. This RMA number has a thirty (30) day expiration date. You (the customer) are responsible for any return shipping cost. We will not accept returns due to a customer’s inability to sell a product or lack of compliance with Quicksilver Scientific’s minimum advertised pricing policy or internet reselling restriction. We only issue refunds, process returns, or replace products for purchases made directly through Quicksilver Scientific. Quicksilver Scientific reserves the right to authorize refunds, returns, and replacements at its discretion. If you have any questions regarding our wholesale return policy, please contact our Customer Experience team at [email protected] or via phone at +1-303-531-0861.